Delivery & Return Policy

Delivery

We aim to ship all orders within 1 working day. Please note all weekend orders (after 3 pm Friday) are dispatched the next available working day (excluding bank holidays). Where a bank holiday occurs, orders will be dispatched the next working day. Collections occur on working weekdays only.

  • Standard UK Delivery - Untracked - £3.95 (3 to 5 working days)
  • Priority UK Delivery - Tracked - £5.95 - (Next working day. Order before 1 pm)
  • European Standard Delivery (2-5 working days depending on shipping country and customs clearance) – from £6.95
  • Worldwide Delivery (3-9 working days depending on shipping country and customs clearance) – from £14.95

All tracked orders will require a signature and you will receive your tracking number in the order despatch email. All orders are shipped by Royal Mail.

Important:
Please note that no orders are dispatched after 3 pm on Friday, on Saturday & Sundays or Bank Holidays. Collections occur on weekdays only. Goods ordered may be subject to customs fees and import duties of the country to which you have your goods shipped. The customer or receiver of the goods will be liable for any such fees. We are not liable for these fees, nor will they accept returns as a result of these fees. All other conditions of sale apply.

If you have any questions or comments about our conditions of sale, you should e-mail us: nikosnicolaoustore@gmail.com

Returns

Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

The Consumer Contracts Regulations gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods.

You then have a further 14 days from the date you notify us that you'd like to cancel your order to return the goods us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should mail your product to:

Nikos Nicolaou Ltd, APT 51 ROSLER BUILDING SE1 0FT, London, UK

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nikosnicolaoustore@gmail.com and send your item to: 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to Nikos Nicolaou Ltd, APT 51 ROSLER BUILDING SE1 0FT, London, UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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